Return & Refund Policy – Koral Company

At Koral Company, we want you to be satisfied with your purchase. If you are not completely happy, you have the right to return your order under the conditions below.

1. Right of Withdrawal

In accordance with EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.

2. Conditions for Returns

To be eligible for a return:

• The item must be unused and in its original condition

• The item must be returned in its original packaging

• The return request must be made within 14 days of delivery

To initiate a return, please contact us at alphalconcept@outlook.com before sending the item back.

3. Return Shipping

• Return shipping costs are the responsibility of the customer

• We recommend using a trackable shipping method

• Koral Company is not responsible for lost return shipments

4. Refunds

Once your return has been received and inspected:

• You will be notified by email

• Approved refunds will be processed within 14 days

• Refunds are issued using the original payment method

Shipping costs are non-refundable unless the return is due to a defective or incorrect item.

5. Non-Returnable Items

The following items cannot be returned:

• Customized or personalized products

• Items damaged due to improper use or handling by the customer